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Frequently Asked Questions

Have questions about selling or trading your car? We've got answers.

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Buying a Vehicle

Can I buy a car completely online? arrow icon

Absolutely. At Highway, we make it easy to buy your next car 100% online. You’ll get upfront, no-haggle pricing, a competitive trade-in offer, access to personalized arranged financing with our lender network, and a complete vehicle history report. Prefer to see it in person? No problem—we also offer the flexibility to switch between online and in-store at any time. Whether you're browsing from your couch or finalizing at a Hudson dealership, you'll experience the same transparent, pressure-free buying journey.

What happens after I click "Get Started Online"? arrow icon

Once you begin the online process, you’ll enter a guided experience where you can personalize a desired payment amount, apply for financing, add vehicle protection products, evaluate your trade-in, and leave a refundable deposit to reserve your car. Every step is designed to give you full control while making the process simple, intuitive, and fast.

When I complete a purchase online, does it guarantee me the car? arrow icon

Most of the time, yes! Once you finish the online checkout and place your refundable deposit, we initiate the final steps to reserve your vehicle. However, because our inventory is shared across multiple dealerships, we do one final availability check with the vehicle’s location to confirm it's still ready for you. If for any reason the car has just been sold or becomes unavailable, we’ll notify you right away and issue a full refund. Our team will also work with you to find a comparable vehicle—often with similar features, mileage, or even better value. Rest assured, you're never left in the dark.

Can I test drive the vehicle before I buy? arrow icon

Yes! You can schedule a test drive anytime by clicking the “See it in-person” button on the vehicle’s detail page. That lets you choose a convenient time to visit the dealership and experience the car up close. And if you decide to purchase the car fully online, you’ll still have a chance to take a test drive before final delivery or pickup is completed. It’s just one more way we help you feel confident in your purchase—and if it’s not the right fit, you’re still covered by our 5-Day Return Guarantee.

What if I change my mind after I reserve a car? arrow icon

Life happens—and we get that. Your deposit is fully refundable if you decide not to move forward. Whether you’ve changed your mind or your plans have shifted, there’s zero pressure and no hidden fees.

What does the price I see include, and when will I see a full breakdown? arrow icon

The price shown on the Search Results Page reflects the listed sale price of the vehicle. Once you click into a vehicle and begin the checkout process, you’ll see an itemized breakdown of applicable government taxes and title/tag/registration fees, optional protection products, and any applicable delivery or transportation expenses. We believe in full transparency, so you’ll always know exactly what you’re paying before placing a deposit or completing your purchase. No hidden fees. No surprises.

Are all Highway vehicles inspected? arrow icon

Every Highway vehicle goes through a thorough multi-point inspection by certified technicians. We recondition each used vehicle to meet our high standards for quality and safety, and we provide a free Carfax report so you know the full history before you buy.

Can I apply a trade-in toward my purchase? arrow icon

Yes—and we make it seamless. You can get a real-time trade-in value online in minutes. Once accepted, the value is applied directly to your new purchase, helping lower your out-of-pocket costs or finance amount.

What if I’m buying from out of state? arrow icon

No problem. We regularly work with out-of-state buyers and handle everything from tax calculations to title transfer based on your home address. Delivery options are also available depending on your location.

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Selling or Trading

How do I sell my car to Highway? arrow icon

You can get an instant offer in just a few clicks. Enter your license plate or VIN, confirm a few vehicle details, and receive a real offer backed by Hudson dealerships. There’s no need to guess what your car is worth or haggle with strangers.

Do I have to buy a car to sell one? arrow icon

No. We’ll buy your car even if you’re not in the market to replace it. Whether you're downsizing, have an extra vehicle, or just want cash—we’re happy to make a competitive offer.

Can I trade in my vehicle as part of a purchase? arrow icon

Absolutely. Our checkout experience lets you apply your trade-in toward your next car with one seamless transaction. Your offer updates your payment options in real-time, so you always know what you're spending.

How is the offer for my trade-in calculated? arrow icon

We use a combination of real-time market data, your vehicle’s condition, mileage, location, and history to generate a fair and competitive offer. Our valuation tools are similar to those used by major national retailers, allowing us to stay in sync with current market trends. This means you get a fast, accurate, and trustworthy offer without needing to shop around or second guess your vehicle’s value.

Is my offer final or negotiable? arrow icon

Your offer is firm as long as the condition of the vehicle matches what you’ve described. There's no pressure, no haggling—just a straight, solid offer you can count on.

Can I sell a car I still owe money on? arrow icon

Yes. We’ll help you request a payoff from your lender and handle the remaining balance. If you owe more than the offer, you can pay the difference or explore financing options to roll it into your new purchase.

What documents do I need to sell my car? arrow icon

You’ll need a valid driver’s license, registration, and any lienholder payoff information if applicable. Our team will guide you through everything you need.

Do I need a title in hand? arrow icon

If your car is paid off, having the title speeds up the process. If it’s financed, we’ll coordinate directly with your lender to get it handled.

What if I have negative equity? arrow icon

We can still take your vehicle. You’ll just need to cover the difference, or we can include the negative equity in your financing if you’re buying another vehicle.

How long is my offer good for? arrow icon

Your offer is valid for 7 days or 250 miles. This gives you time to think it over, and if you need more time, you can always reappraise.

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Financing

Can I finance through Highway?  arrow icon

Yes, and we make it simple. Our digital checkout lets you apply for financing in minutes and compare real offers from our network of national and local lenders. You’ll see competitive rates and personalized monthly payments instantly.

Can I use my own lender or bank? arrow icon

Yes, we accept outside financing. If you’re planning to use your own bank or credit union, simply choose “Cash” as your payment option during checkout and let us know you'd like to finance through an outside lender. From there, our team will coordinate with your lender to provide the necessary documentation and help finalize the deal.

Will applying hurt my credit score? arrow icon

Browsing or estimating rates won’t affect your credit score. However, once you officially apply for financing through Highway, a hard credit inquiry will be submitted to our network of lenders. In general, credit bureaus understand that consumers may shop for auto loans and often group multiple inquiries within a short timeframe as a single event to minimize the impact on your score. While every situation is different, most customers experience little to no meaningful change to their credit from applying.

What kind of interest rates will I get? arrow icon

Rates depend on your credit score, income, loan term, and vehicle, and are set by our lender network. Our multi-lender network gives you access to competitive options so you can choose what works best for you.

Can I see rates before applying? arrow icon

Yes. We’ll show you estimated rates based on your credit score tier, which are designed to reflect competitive offers from our national lending partners. While actual rates are finalized after your full credit application, these estimates give you a solid sense of what to expect before you apply.

What if I don’t have great credit? arrow icon

We work with lenders who specialize in helping customers with less-than-perfect credit. If you’ve been turned down elsewhere, we may still have options.

Can I finance with zero down? arrow icon

In many cases, yes. Subject to credit and loan terms, some lenders offer $0 down programs. Your options will be shown during checkout.

When do I make my first payment? arrow icon

Your first payment is typically due 30 to 45 days after purchase, depending on your lender. Exact terms will be confirmed at signing.

Can I add a co-applicant? arrow icon

Yes. You can apply with a co-signer or co-borrower during checkout, which can help you qualify or get better terms.

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Delivery & Pickup

Can I have my car delivered to my home? arrow icon

Yes. Home delivery is available in many areas. During checkout, you’ll see delivery options based on your ZIP code. It’s a convenient way to complete your purchase without ever leaving home.

How long does it take to get my vehicle? arrow icon

Delivery typically takes 2–7 business days, depending on vehicle readiness, location, and scheduling. We’ll keep you informed every step of the way.

How much does shipping cost? arrow icon

Delivery costs vary based on distance. Some areas qualify for free delivery, while others follow a mileage-based structure. All costs are disclosed at checkout.

Are shipping costs refundable? arrow icon

No, shipping costs are not refundable. While our 5-Day Return Guarantee gives you the flexibility to change your mind after purchase, any costs paid for delivery or pickup will not be reimbursed if you decide to return the vehicle.

How far will you deliver? arrow icon

We deliver within a wide radius of our Hudson stores and offer extended-range and nationwide delivery for select vehicles. If you’re outside our primary zones, we’ll still work to accommodate you.

Can I pick up my car at a dealership? arrow icon

Yes. If you prefer to visit in person, we’ll schedule a pickup time that works for you and have your vehicle ready and waiting.

Can I change my pickup or delivery date? arrow icon

Yes. Just contact our support team and we’ll adjust your appointment based on availability.

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Returns & Cancellation

Do you offer a return policy? arrow icon

Yes. We offer a 5-Day Return Guarantee on all Highway purchases. If the car isn’t right for you, return it with no questions asked.

How do I return a vehicle? arrow icon

Reach out to us within 5 days of delivery or pickup. We’ll schedule a return and walk you through the steps. The returned vehicle must be in the same condition with mileage limits observed.

What qualifies for a return? arrow icon

The vehicle must be in the same condition as delivered, with fewer than 250 additional miles. No damage or excessive wear.

Will I get all my money back? arrow icon

Yes, you’ll receive a full refund of your purchase amount if you cancel prior to delivery or return the car within the 5-Day Return Guarantee window. However, please note that any delivery or shipping costs paid are non-refundable.

Can I cancel before I take delivery? arrow icon

Absolutely. You can cancel any time before you pick up or take delivery, and your deposit will be refunded in full—minus any applicable shipping fees.

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The Highway Experience

What’s the 60-minute showroom guarantee? arrow icon

We value your time. If you complete the key steps online (pricing, financing, trade-in, product selection, deposit), we guarantee your dealership visit will take 60 minutes or less—or we’ll make it right.

How do I qualify for it? arrow icon

Complete your purchase steps online in advance, including uploading your license and insurance, so we’re ready when you arrive. We’ll have the paperwork and car prepped and waiting.

What happens at the dealership when I arrive? arrow icon

A team member will greet you, verify your information, walk you through the final paperwork, and hand over the keys. If you haven’t driven the car yet, you’ll be able to take it for a spin before finalizing. If you’ve included a trade-in as part of your deal, we’ll also verify the condition of your vehicle to ensure it matches your online description.

Can I switch from online to in-store at any point? arrow icon

Yes. Highway is designed to be flexible. Start online, finish in-store—or the other way around. We’ll meet you wherever you are.

What makes Highway different from other sites? arrow icon

Highway combines the speed and simplicity of online car buying with the trust, service, and physical presence of Hudson Automotive. You get real cars, real dealerships, and real support—backed by a name that’s been around for decades.

What if I need help during the process? arrow icon

Our support team is here for you every step of the way. Chat online, call, or email us anytime. We’re real people ready to make your experience smooth and easy.

Is Highway part of Hudson Automotive? arrow icon

Yes. Highway is the digital marketplace of Hudson Automotive Group, a family-owned dealer group with over 50 locations nationwide. You’re in great hands.


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